FaQs. General Information
Do You Have A Showroom Or Store Where I Can View Your Products?
Please note that we are an online retailer only. However, for your peace of mind, we do offer 14-day return and standard warranty policy (T&Cs).
You may contact us for booking an appointment to view products in our Melbourne distribution centre. For safety reasons, we cannot allow customers in our warehouse area of the distribution centre.
When do You Add New Products On Your Website?
We are constantly updating our product range so we invite you to visit our website from time to time.
Do you Deliver Internationally?
We only ship to Australia residential addresses. Prices are in AUD and GST included.
Are my Details Secure by Shopping on Your Website?
All 4 Furnishings and our payment partners take your personal and payment information very seriously. We meet applicable PCI DSS (Payment Card Industry Data Security Standards) requirements.
It is a technical requirement that you must have cookies enabled to order products online, which are not harmful to your computer but designed to provide good online experience for you. Please see T&Cs for more about cookies.
Do You Match Prices?
Price matching is decided on a case by case basis. Simply send us a screenshot of the competitor’s advertised price for the identical product. We will let you know whether a price match can be authorised.
Please be aware of the following guidelines:
- We do not match items on clearance;
- The product must be local, in stock and available for purchase on the competitor website;
- We do not match shipping costs.
Where can I enter my Coupon Or Voucher Code?
You may enter a coupon or voucher code in three different places:
- Payment section of checkout
- Review section of checkout
What if the item I want is Out Of Stock?
We strive to maintain product availability of all items listed in our website, however due to the success of a particular product or supply delays, it is possible that an item can be temporarily out of stock.
Please contact us for an estimated date for the product to be back in stock. You may still place an online order if it allows for a backorder. If we cannot meet your need, we will arrange a store credit or refund.
Can I change or cancel an order?
We are not able to add items to your order. If you wish to purchase more items, we kindly ask you to place another order.
If you wish to cancel an order, in most case you will receive a full refund or a coupons code as the store credit. We may not refund the delivery fee for your order.
Refunds for cancelled orders will be credited via the same payment method used during the ordering process. It can take up to 72 hours to credit your account however it’s important to note this time can vary depending on your financial institution.
For more information on returns and exchanges, please see our terms and conditions.
Do you offer trade program for bulk orders?
Yes, we work with interior designers, architects, trade professional or property businesses. Please contact us to discuss about bulk orders.
What types of payment do you accept?
We accept most major credit and debit cards issued in Australia including Mastercard, Visa, American Express. We also accept payments through PayPal and Afterpay, as well as electronic funds transfer (EFT) via bank.
Can I see my past orders history?
Your past purchases will be displayed in your account after you have made a purchase online. To see your order history, simply sign into your account and go to the ‘Orders’ section.
How long will it take for my order to arrive?
Most of our products are in Australia and are made to order, but delivery times can vary from product to product. For example most furniture taking between 7-14 days, while some custom-made or backorder furniture can take up to 8 weeks. We will contact you for any delay.
Do I need to be home at the time of delivery?
Our service providers do not deliver over weekends at the moment. And items shipped normally require a signature on delivery. We are unable to leave the goods unattended. If you are not home when the delivery is attempted, the goods will be re-delivery (re-delivery fees may apply, depending on the provider).
If you are not able to be home during the delivery window you can authorise an ‘Unattended delivery’. Just fill out the Authorisation form and the driver can leave goods by your verandah, front door or similar. You need to ensure it is a secure location.
Another option is to nominate an alternative delivery address during business hours, such as a relative, neighbour, friend or work address.
How do I track my order?
After your order is dispatched, you will receive an email notification with tracking details. In some cases, tracking updates could take 24-48 hours to update accurately.
Alternatively, you can also contact the freight company directly and quote your tracking number. They should be able to give you more accurate tracking information. If you have any concerns about your delivery, please contact us.
Can I arrange my own freight company, or pick up my order?
Yes, you can pick up by yourself or arrange your own courier/freight company to pick up your order from our Melbourne distribution centre. Please ensure your vehicle or freight provider is appropriate to transport bulky goods. You need to contact us prior to arrange the pick up.
Do you deliver to my area?
We endeavour to deliver to every address in Australia, however some addresses that are remote or difficult to access (some islands for instance). If shipping cost cannot be calculated at check out, it may need to be quoted on a Price on Application basis. Please contact us if you have any questions.
What's your 14 days return policy, can I return an item?
In addition to the rights granted by the Australian Consumer Law, if you change your mind you may return the product within 14 days of the date of delivery, provided that the product is:
- returned in its original condition;
- in its original unopened and sealed packaging; and
- accompanied by proof of purchase.
However, we cannot accept return of “Made to Order”, Customised items, or items marked as “Clearance” or any form of Display Items.
Will I receive a refund if I return a product?
All change of mind returns will receive a store credit (coupon code) minus any shipping costs including initial shipping charge and the shipping costs to return the item back to the warehouse.
What if I receive a defect or damaged product?
Unfortunately items are occasionally damaged in transit or faulty.
If an item arrives and the packaging or the item itself is clearly damaged/faulty, you should take photos or video showing the detail of damage/fault, refuse to accept the delivery and contact us immediately. We’ll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.
If an item is found to be damaged/faulty after it has been delivered to you, please take photos or video clearly showing the damage/fault and contact us as soon as possible, within 2 business days of receiving your delivery.
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you’re happy with. For example we may arrange to:
- suggest a self repair (with an offer of compensation to you)
- arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
- offer a partial or full store credit voucher or refund
- replace the product (subject to availability)
- arrange for the product to be returned to us or our supplier
If we require you to return the product to us, we will pay the cost of the return.
Is there Warranty and what does it cover?
Our products carry a 1-year factory warranty unless state on the product page. Warranty period commences from the date that goods are received.
The warranty covers the replacement or repair of any product having a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.
The warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. For more information please see T&Cs.
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