Change your Mind Return
If you change your mind, you may return your purchase to us within 30 days of the date you received it, no questions asked. Please send it back to us in its original packaging.
Refund will be issued in the form of coupon code, which equals your initial payment of the order, minus the actual shipping costs associated with the return shipment, and any fees charged by third parties, for example, payment, insurance, and shipping service providers andd the administration fee which is 5% of the order or $10 (whichever is greater).
The amount is irrespective of any free, discounted or any other type of shipping promotion and discount voucher that may have been applicable at the time of your order.
Damages & Faults/Warranty Return
You should check your goods as soon as they are delivered to you to ensure that they are what you ordered, and they are not damaged or faulty. If this is not the case, you should contact us as soon as possible.
If an item has been damaged in transit, please take photos or video clearly showing the damage and contact us as soon as possible. If an item arrives that is faulty, missing parts, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible.
When returning goods:
- please provide us with your proof of purchase, such as order confirmation email;
- it is a requirement for the fulfillment of refunds, exchanges and warranties that customers use their best endeavours to return all out-of-the-box accessories supplied at the time of original purchase;
Where we are obliged to refund your payment, we aim to initiate your refund within 3 business days. The additional time that it takes for you to actually receive your refund will depend upon how quickly your financial institution processes the refund.
Except to the extent otherwise required by law, we will not be liable to you, or any other third party, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in you receiving any refund.