Cut-Off & Dispatch
We only deliver to Australian addresses. Orders received and processed by us before 3pm AEST each business day will be dispatched within 1-3 business days for in stock items. Orders received and processed by us on Friday or weekend days will be dispatched within 1-3 business days following the preceding weekend.
We will endeavour to deliver your order to you within twelve (12) business days of the date you placed your order; Delivery times may be greater than 12 business days for regional or remote areas;
Events outside our control may cause delays, or in some circumstances, prevent your goods from being delivered or available for pick-up in store; delays are particularly likely to occur around Christmas, Easter and public holidays; and except when required by law, neither we nor our service provider will be liable to you, or any other third party, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in delivery of the goods to you or delay in the availability of goods for pick up in store.
Out of stock items will be required to be ordered. You agree that your order for out of stock item may take up to sixteen (16) weeks to be delivered; If we unable to deliver your order within 16 weeks of receipt of your order, due to lack of stock, you may cancel your order without charge, and we will arrange for a full refund of any payment made by you.
If you change your mind, you may return your purchase to us within 30 days of the date you received it, no questions asked. Please send it back to us in its original packaging. Credits are issued in the form of store credit. Your refund total will equal the merchandise price, less the actual shipping costs associated with both initial and return shipment. This is irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order.
Damages, Faults & Warranty
If an item has been damaged in transit, please take photos or video clearly showing the damage and contact us as soon as possible. If an item arrives that is faulty, missing parts, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible.
Where possible we prefer to deliver items using the supplier or manufacturer's original packaging to reduce waste caused by re-packaging.