Terms of Sale

Web Content

We use reasonable endeavours to ensure accurate information and content in this website, however, we reserve the right to make update to our website as soon as an inaccuracy or error is brought to our attention.

We aim to update our website regularly, and may change content at any time. If need , we may suspend access to this website, or close it indefinitely.

Product

Description & Detail

We make our best efforts to ensure that all the products details are accurately described. Unfortunately, on some occasions it is possible that our website will contain errors of the product pricing, description and specifications. We reserve the right to correct any errors at any time, including after you have placed an order.

Web Image Colour

You need to be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error. This will be classified as a Change of Mind return, and any costs associated with returning items will be at the expense of the customer in such case. You are encouraged to contact us before making any purchase decision if in doubt.

Your Account

  • You need to create or log into an account prior to purchasing
  • You need to provide complete, true and accurate information when creating your account
  • You must notify us immediately for any unauthorised use of your Account or Password
  • You must not use another user’s account without permission

The Order

Order Cut Off

Orders received and processed by us before 3pm AEST each business day will be dispatched within 1-2 business days for in stock items. Orders received and processed by us on Friday or weekend days will be dispatched within 1-2 business days following the preceding weekend.

Cancel Order by Us

Whilst we endeavour to process all orders, there may be exceptional circumstances we may need to refuse to process an order after we have sent you an order confirmation. We reserve the right to cancel, at any time before delivery and for whatever reason, an order that it has previously accepted. We may do this for example, but without limitation, where:

  • suppliers are unable to supply goods that they have previously promised to supply;
  • we are unable to supply the goods within a reasonable time due to an event beyond our control, such as storm, fire, flood, earthquake, terrorism, war, strike or failure of computer systems;
  • goods ordered were subject to an error on the website, for example, in relation to a description, price or image, which was not discovered prior to the order being accepted;

If we cancel your order after acceptance, we will send you an e-mail notifying you of cancellation, and we will refund any money paid in respect of that order.

Except to the extent otherwise required by law, we will not be liable to you, or any other third party, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your order.

Cancel Order by You

If you decide to cancel an order, the following fees will apply:

  • an administration fee for processing the cancellation, which is normally $10 or 5% of the order total amount, whichever is greater. We cannot refund any fees charged by third parties, for example, supplier, shipping company, and payment service providers.
  • Shipping cost, if the item has been collected by the shipping company
  • Return shipping cost (if you advise us to arrange it)

Request for cancellation needs to be in writing. Cancellation may take up to 5 business days to process.

Change Order by You

We are not able to change your order. If you wish to purchase more items, we kindly ask you to place another order, with a note referring to the existing order number.  If you wish to change the item that you have purchased, please contact us as soon as possible.

Stock Availability & Back Order (or Pre-Order)

There may be system delay in updating stock qualitity. In such rare case that, an order being placed on out of stock item, we will contact the customer to work out the best solution, for example, partial delivery or order cancellation – should the customer have placed an order on backorder – but was not aware and wanted to cancel the order, the same cancellation terms of ‘Cancel order by You’ apply in reference refund procedures.

Temporary Out of Stock items will be required to be back ordered. Order item may take up to twenty-four (24) weeks (6 months) to be restocked. If we unable to restock your order within 24 weeks of receipt of your order, due to lack of stock or freight delay, you may cancel your order without charge, and we will arrange for a full refund of any payment made by you. However if you have agreed to cancel the backorder past the 24 weeks – the same cancellation terms of ‘Cancel order by You’ apply in reference refund procedures.

Products may be on sale prior to stock arrival, which is Pre-Order. We will provide Estimated Dispatch Date on the product page.

Prices and Payment

All prices on our website are in Australian dollars and include GST. We work with our supplier to set a retail price deem to be competitive in the Australian retail market. We may change our sale prices at any time.

All payments are processed in Australian dollars. All payments must be made in full prior to delivery. We accept payment by credit card (Visa and MasterCard), PayPal, and Afterpay.

We use industry standard encryption to keep your personal information secure. We do not permanently store your credit card or bank information. We will undertake reasonable efforts to validate the legitimacy of the order and payment method. We may decide to cancel the order (notifying you via email) if we cannot reasonably rule out fraudulent card use during processing your order. We will not be liable for any damages or losses (whether direct or indirect) caused if a member’s card is used fraudulently.

Delivery

We only deliver to Australian residential addresses. We cannot deliver to PO boxes or Parcel Lockers because they’re too small to accept the items we sell. Our goods are delivered by specialist freight carrier who will require a signature upon delivery.

Where possible we prefer to deliver items using the supplier or manufacturer’s original packaging to reduce waste caused by re-packaging.

Delivery Time

We will endeavour to deliver your order to you within twelve (12) business days of the date you placed your order;

Delivery times may be greater than 12 business days for regional or remote areas or due to unavoidable situations such as lockdowns and natural disasters. In such case, we will try to notify you as soon as we can;

You agree and acknowledge that:

You agree to pay any shipping and handling charges presented to you at the time you make a purchase, and any additional costs including but not limited to redelivery, return to the sender, tailgate truck upgrade, shipping address redirect.

If delivery of an order will result in unacceptably high freight charges to All 4 Furnishings by our service providers, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances we will issue a refund of the product with a deductions of an administration fee which is 5% of the total order or $10 (depending on which amount is more).

Delivery is to a ground floor of the shipping address; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.

There is no Authority to Leave service option for larger high value items especially furniture. If there is no one available to receive the order, the courier may leave a card at the address or we will email you. You will need to contact the delivery company to arrange for redelivery with any extra fee (covered by you), or arrange to pick up. If you would like to personally request for your item to be left at your door, please specify in the delivery notes.

In the events outside our control may cause delays, or in some circumstances, prevent your goods from being delivered or available for pick-up in the Melbourne Distribution Centre;

Delays are particularly likely to occur around Christmas, Easter and public holidays; and except when required by law, neither we nor our service provider will be liable to you, or any other third party, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in delivery of the goods to you or delay in the availability of goods for pick up in store/depot.

Delivery failure:

You need to verify your information before placing your order, especially your contact number and delivery address. If the information provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you.

We reserve the right to pass on applicable charges to you if you provide incorrect information. If we and our delivery partner have been unable to deliver your order due to your error or fault, we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.

Pick up Service

Please note that some goods are not available for pick up from our Melbourne Distribution Centre;

If goods available to be picked up, and you wish to do this you will need to contact us prior to placing the order so we can enable this option. Once you have contacted us, you should be able to nominate this option when you place your order. Only the account holder or authorised person (courier/freight/shipping company) may pick-up goods ordered on that account unless you inform us otherwise prior to collection.

When self picking-up:

You or authorised person must provide photo identification, and you must allow us to take a copy of this identification for fraud prevention purposes. The copy will not be used for any other purpose or disclosed to any person outside of All 4 Furnishings;

We will also check your signature against the signature on any card used to purchase the goods. You must therefore ensure that you bring this card when picking up the goods;

you will also need to bring the confirming email that we have sent to you;

in respect of the estimated time for collection, references to “same day” or “next day” on the website refer to weekdays and exclude weekends.

Return & Refund

Change your Mind Return

If you change your mind, you may return your purchase to us within 30 days of the date you received it, no questions asked. Please send it back to us in its original packaging.

Refund will be issued in the form of coupon code, which equals your initial payment of the order, minus the actual shipping costs associated with the return shipment, and any fees charged by third parties, for example, payment, insurance, and shipping service providers andd the administration fee which is 5% of the order or $10 (whichever is greater).

The amount is irrespective of any free, discounted or any other type of shipping promotion and discount voucher that may have been applicable at the time of your order.

Damages & Faults/Warranty Return

You should check your goods as soon as they are delivered to you to ensure that they are what you ordered, and they are not damaged or faulty. If this is not the case, you should contact us as soon as possible.

If an item has been damaged in transit, please take photos or video clearly showing the damage and contact us as soon as possible. If an item arrives that is faulty, missing parts, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible.

When returning goods:

  • please provide us with your proof of purchase, such as order confirmation email;
  • it is a requirement for the fulfillment of refunds, exchanges and warranties that customers use their best endeavours to return all out-of-the-box accessories supplied at the time of original purchase;

Refund Payment

Where we are obliged to refund your payment, we aim to initiate your refund within 3 business days. The additional time that it takes for you to actually receive your refund will depend upon how quickly your financial institution processes the refund.

Except to the extent otherwise required by law, we will not be liable to you, or any other third party, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in you receiving any refund.

 

Privacy

ALL 4 FURNISHINGS is subject to the Privacy and Data Protection Act 2014 (Victoria). ALL 4 FURNISHINGS is committed to protecting your privacy. The following sets out how ALL 4 FURNISHINGS will deal with personal information recorded through the use of its web sites or/and marketing material.

1. Collection of Information

When visitors leave information on the site we collect the data shown in the form, chat, and also the visitor’s IP address and browser user agent string to help spam detection.

ALL 4 FURNISHINGS may make a record of your visit and log any of the following information for statistical and business purposes – e.g. IP address, the date and time of the visit, the pages accessed and documents downloaded, the previous site visited and the type of browser used. Identification of the user may also be requested and logged.

Security of information

ALL 4 FURNISHINGS sites have security measures in place against the loss, misuse and alteration of information as defined in ALL 4 FURNISHINGS IT security practice.

A login name and password may be required to visit secure areas. Before personal information is released, users are required to provide detail for identification purpose. This is to ensure that the information is related only to the intended person.

Cookies

A cookie is a small message given to your web browser by our web server. The browser stores the message in a text file and the message is then sent back to the server each time the browser requests a page from the server. It is possible to disable the acceptance of cookies by your web browser. However, doing so may restrict your ability to access some web pages and functions.

Cookies may also be used for authentication purposes and to improve security during a visitor’s session online.

Cookies may store the following information: session (numbered key) and duration. A numbered key is a unique server-generated number used to track your current session. The session key can be linked back to a user’s login identification (as unique identifiers).

Unique identifiers (such as login name and password) are collected from web site visitors to verify a user’s identity and for use as account numbers in our record system.

Unique identifiers are also used to access stored information about a visitor’s preferences to verify a user’s identity in our record system, or to enable the dynamic display of the site according to your preferences when you return.

Subscription and online forms

If personal information is collected via a website and held, every effort will be made to ensure that this is done by sufficiently secure means.

For certain applications, our site’s forms require users to give contact information (like name and e-mail address) and unique identifiers (like login identification and student number).

External links and embedded content

This website may contain links to other sites and embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. ALL 4 FURNISHINGS is not responsible for the privacy practices or the content of such web sites.

2. Use of Personal Information

Personal information you supply online or offline will be used by ALL 4 FURNISHINGS in conducting the business of ALL 4 FURNISHINGS. Such uses include matters related to customer support, delivery, and administration, provision of services and the dissemination of information to staff and authorized person such as members of ALL 4 FURNISHINGS service and operations team. ALL 4 FURNISHINGS may also use your IP address to help diagnose problems with a server and to administer the web site and accounting systems.

3. Disclosure of personal information

ALL 4 FURNISHINGS will not disclose personal information concerning you to parties outside ALL 4 FURNISHINGS unless one of the following reasons applies:

  • you have given us your consent to do so
  • ALL 4 FURNISHINGSis required by law or authorised to do so under a law
  • there are grounds to believe disclosure will prevent a threat to life or health
  • that person or organisation is providing a service to ALL 4 FURNISHINGS and is required to maintain the same or similar privacy legislation principles
  • ALL 4 FURNISHINGSis of the opinion that it is unable to assist with your request and that another government agency or authority is more capable of assisting, or has the appropriate jurisdiction to assist with your request

4. Data access/quality

You can access the personal information that you give us in accordance with our obligations under the Freedom of Information Act 1982.

ALL 4 FURNISHINGS will always try to maintain accurate, complete and up-to-date information regarding personal information. If you think that your personal information retained by the ALL 4 FURNISHINGS requires changing please contact us.

5. Review & Public forums

ALL 4 FURNISHINGS sites may have review, comment, on-line shopping environments, message boards and or/newsletter groups available to their users. Please remember that any information that is displayed and disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Disclaimer

While the The ALL 4 FURNISHINGS attempts to ensure that the information on this website is accurate at the time of publication, it provides no express or implied warranties or makes any representations in relation to this website or any content.

The information on this website is provided ‘as is’. ALL 4 FURNISHINGS reserves the right to amend the information on this website at any time and without notice, including but not limited to information relating to courses, units, admissions, fees and services. ALL 4 FURNISHINGS accepts no responsibility for any loss or damage occasioned by use of this website or information contained on this website.

Copyright

This content of this website and any ALL 4 FURNISHINGS marketing material are subject to copyright under the laws of Australia and other countries. Unless otherwise indicated, copyright in this website and its content is owned by ALL 4 FURNISHINGS.

In addition, third parties may own the copyright in some materials incorporated within ALL 4 FURNISHINGS website and marketing material, in such cases, written permission may be required from these parties to use such material.

Users must not modify any content nor remove the copyright notice from any content on this website.

Other than as permitted under the Copyright Act 1968, no material on this website may be reproduced without the prior written permission of ALL 4 FURNISHINGS, except that you may save an electronic copy or print out parts of this website solely for your own information, provided that:

  • you do not modify the copy as it appears on ALL 4 FURNISHINGSwebsite; and
  • you include ALL 4 FURNISHINGScopyright notice and/or acknowledge the relevant third party source.

We reserve the right to change terms and conditions without further notice.

 

© 2021 The ALL 4 FURNISHINGS Limited